Smart Water Meter Update

Taylor Youngblood Communications, Mueller Neighborhood Association

The MNA received the following from the company installing the new smart water meters in Mueller.

“We hope you are doing well and we appreciate your resilience in light of the recent winter storm. As you may know, Austin Water has been rolling out the pilot for a city smart water meter initiative: the My ATX Water project. This project provides new smart water meters to all Austin residents that can provide leak alerts, emergency alerts, and up-to-date water usage reports. In addition to the benefits above, this project will help us communicate during emergencies and help customers understand outages, such as the February freeze event.

Your neighborhood was selected for the systems testing pilot, which has been on pause due to the recent freezing weather event. Aclara, the certified contractor for Austin Water and the City of Austin will start back up with installations in your neighborhood this week. Aclara staff will have identification and the fleet branded with the My ATX Water project, Austin Water, and City of Austin logos.

How it works:
-The new digital meters will replace current meters at each home in your neighborhood.
-Individuals in your neighborhood may have received a postcard letting them know about installations. Landscaping, personal water sensors, and other items blocking access to water meters will need to be cleared by these residents so that crews can check the meter box.
-Aclara, a contractor with Austin Water, will replace the meter. There will be a brief interruption in water service during the installation, which should take 30 to 45 minutes.
-After installation, technicians will leave a door hanger with instructions on how to flush your water lines
-Customers can go to myatxwater.org to sign up for the portal, where they can track water use and get alerts when usage increases or leaks are detected.
-Customers will continue to receive a monthly bill for water and wastewater services.For more information on the My ATX Water project, head to myatxwater.org.”

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